Refund Policy

Refund Policy

At WebLift, we strive to provide a high-quality service for publishing static websites to IPFS. Please read our refund policy carefully before making a purchase.

Digital Services - No Refunds

All payments for WebLift subscriptions are non-refundable except where required by applicable law. This policy applies because:

1. Immediate Service Delivery: Upon payment, you immediately gain access to premium features including increased storage, unlimited sites, ENS domain binding, and API access.

2. Digital Nature of Service: WebLift provides digital services that are consumed immediately upon activation. Once your content is deployed to IPFS, the resources have been utilized.

3. Resource Allocation: Your subscription includes reserved storage space and bandwidth on our infrastructure, which is allocated immediately upon purchase.

Subscription Cancellation

You may cancel your subscription at any time through your account settings:

• No Prorated Refunds: When you cancel, you will not receive a refund for the remaining time in your current billing period.
• Continued Access: Your subscription will remain active until the end of your current billing period.
• Downgrade to Free: After cancellation, your account will automatically downgrade to the Free tier at the end of the billing period.

Exceptional Circumstances

We may consider refunds in the following exceptional circumstances:

1. Billing Errors: If you were charged incorrectly due to a technical error on our part.
2. Service Unavailability: If our service was unavailable for an extended period (more than 72 continuous hours) and we were unable to resolve the issue.
3. Legal Requirements: Where required by consumer protection laws in your jurisdiction.

To request a refund under exceptional circumstances, please contact us within 14 days of the charge.

How to Request a Refund

If you believe you qualify for a refund under exceptional circumstances:

1. Email us at support@weblift.app
2. Include your account email and transaction details
3. Describe the reason for your refund request
4. We will respond within 3 business days

Response Time

We are committed to responding to all customer inquiries, including refund requests, within 3 business days. If we fail to respond within this timeframe, you may escalate your request through our payment processor, Creem.

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks should be a last resort, and we are committed to resolving any issues directly with our customers.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our service after changes constitutes acceptance of the modified policy.

Contact Us

If you have any questions about our refund policy, please contact us:

WebLift Website: weblift.app Email: support@weblift.app

Last updated: January 2025